In order to resolve your query as quickly as possible, we suggest you review our frequently asked questions below.
If your question is not answered here, please contact customer services and we’ll see if we can help!
Yes, the prices on each product pages are the full price of the item.
If an item is out of stock on our website, the item will be temporarily unavailable to purchase until it is back in stock.
ORDERS VIA THE WEBSITE
Simply go online and select the products you wish to purchase and add them to your basket. Enter your personal details including your credit or debit card details in our secure shopping area and leave the rest to us.
No – Due to the volume of enquiries we receive, we have automated the process and made it as simple as possible to buy the goods online.
If your order is successful, you should receive a ‘PayPal Payment Confirmation’ shortly, along with an order confirmation email. Please always check your junk folder for this correspondence.
ou will need to immediately contact us via our customer services form and we will action your request, unless the order has already been dispatched.
If for any reason, we cannot fulfil your order, your payment will be refunded to you in FULL. However, as soon as the payment provider has approved the transaction, your order will be processed in the normal manner.
Our store is level-1 PCI compliant with a 256-bit SSL certificate, our checkout supports 3D secure checkouts and payment data encryption for enhanced security.
We currently trade in Sri Lankan Rupees.
We accept payment via PayPal, Credit and Debit Cards only. We accept AMEX, Apply Pay, Google Pay, Visa, MasterCard, Shopify Payments. Unfortunately, we do not accept payments in cash or personal/company cheques.
SHIPPING & DELIVERY
It’s completely FREE!
Orders placed before 12pm Monday-Friday will be dispatched the same day.
Orders placed after 12pm Monday-Thursday will be dispatched the next day.
Orders placed on a Friday after 12pm or on a Saturday or Sunday will be dispatched the following Monday.
Our carriers will not leave a parcel without a signature. This is for your and our security. Please make sure that you give a DAYTIME delivery address as our carriers generally deliver anytime between 8am and 7pm Monday to Friday.
Our carrier will leave a card indicating the day and time they attempted delivery. The card will advise what has happened to the consignment and give contact details, along with a reference number, so that you may make alternative delivery arrangements. Our carriers only make two delivery attempts; after the second attempt the consignment will be returned to us.
Yes – Once your product has been shipped, we will send you an ‘Order Shipped’ email which will include the courier details and a ‘tracking code’ for you to track your order. Due to the large volume of orders we are receiving, please refer to our shipping list for how long your order will take.